from: http://www.ehow.com/how_4827020_write-user-manual-software.html
By Dan Blacharski

Often filled with jargon, acronyms, and directions that require a Ph.D to understand, software user manuals are sometimes written from the point of view of a developer rather than a user. As a result, the guide may make assumptions about the reader's skill level that are often incorrect. The first step in writing a good user manual is to get the actual writing process as far away from the engineers as p