1 - Write great titles
Great end user documentation consists of titles that are specific, and often in the form of performing a task. This not only makes it easier for your end users to find what they are looking for, but it helps you write better articles.

For example, think about how much time it would take to write an article titled "Contacts" - you wouldn't know where to start. So you create an outline of all the "Contacts" topics you can think of, take screenshots of the Contacts o