​The 6 elements of an effective apology, according to science “Acknowledgment of responsibility” is most important By: Published on April 12, 2016 COLUMBUS, Ohio – There are six components to an apology – and the more of them you include when you say you’re sorry, the more effective your apology will be, according to new research. But if you’re pressed for time or space, there are two elements that are the most critical to having your apology accepted. “Apologies really do work, but you should make sure you hit as many of the six key components as possible,” said , lead author of the study and professor emeritus of at The Ohio State University’s . In two separate experiments, Lewicki and his co-authors tested how 755 people reacted to apologies containing anywhere from one to all six of th
来源(Source From): https://news.osu.edu/news/2016/04/12/effective-apology/